What are the characteristics of a luxury hotel ?

In the hotel industry, whether it is a simple hotel or a luxury hotel, quality is an essential criterion for the company's reputation. This requires the involvement of all hotel staff, from the manager to the concierge to the housekeeper, to monitor hygiene, comfort and safety. Read this article to learn more.

Service quality in the hotel industry.

A hotel service is considered high quality if it successfully combines quality defined by a set of criteria and standards with the quality perceived by the customer (the customer's personal impression of the service provided). If you are looking for a luxury hotel, you can go to this site. However, it is primarily based on customer satisfaction. Therefore, the main objective of any hotel is to work towards customer satisfaction. The hotel must do its best to meet the customer's expectations and demonstrate its professionalism. Here are some criteria that determine the quality of a hotel and its services:

  • Reliability: the staff is competent and performs their duties in a professional manner.
  • Consistency: Staff are always available and interact with guests.
  • Consistency: Hotel services should be provided when the guest wants them.
  • Safety: the service must be safe and guarantee absolute security.

Quality approach in the hotel industry

Hotel quality is a constantly evolving process aimed at building customer loyalty. The implementation of the hotel quality approach aims at a continuous improvement of the hotel management process. This involves the introduction of appropriate and effective management systems and the continuous improvement of the management system. One example is the use of hotel management software. This includes the application of a number of concepts and procedures to control the quality of hotel operations and improve hotel performance. This applies to various hotel functions, such as:

  • Sales and production
  • Communication and marketing
  • Human resources
  • Hotel logistics

Hotel managers can use a variety of information sources for this purpose. For example, satisfaction surveys, trend tracking, analysis of past guest reviews, complaint handling, etc.